top of page

SHIPPING & REFUNDS

SHIPPING POLICY

Shipment

The products are sent within 2 - 7 working days from the day of purchase.

All the items we ship are packed and protected with great care to avoid being damaged in transit.

Orders with destination Italy are delivered by GLS courier in 1-3 working days. Free shippingin Italy over 150 €.

For European Union destinations, orders are delivered by GLS courier in 3 - 7 working days.

For the rest of the world , parcels leave with traceable SDA shipping and are delivered in 10 - 20 working days. In addition to the shipping cost are borne by the receiver, there might be customs taxes or other export costs.

The shipping cost is charged at the time of payment on the total order. The carrier is not obliged to request payments.

Simona Frigerio is not responsible for any delays due to the carrier.

Upon delivery of the goods by the courier, the buyer is required to check:

  • that the number of packages delivered corresponds to what is indicated in the email containing the order number sent by atelier @ simonafrigerio

  • that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials of the packaging (eg adhesive tape).

Any damage to the packaging and / or the product or the mismatch of the packages must be immediately contested, by writing, "acceptance with reserve", specifying the reason for the reservation (eg crushed packaging), on the courier's delivery proof. After having signed the courier's document, the buyer will not be able to make any objection about the external conditions of what has been delivered.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be communicated within 5 days of delivery by email to the address atelier@simonafrigerio.com

REFUND POLICY

Returns and Refunds

Returns are allowed for any product within 14 days from the delivery date. The return does not apply to goods made to measure or clearly personalized.

Request a return by sending an email to atelier@simonafrigerio.com with the return request indicating:

  • name and surname of the person who made the purchase

  • the order number

Make sure that the products are in the same condition in which they were received. The jewels must not have been worn but only tried on. An email will be sent with the return form to be completed and sent back to the same address by courier or traceable mail.

  • Pack the goods by inserting a copy of the completed return form in the package.

  • Insert the products in the original packaging: the products must be returned in the same condition in which they were received, i.e. in perfect condition, unused, complete with all their elements, with any attached manuals, labels and tags still attached to the product. The returned items will be taken over and checked to ascertain that they have been returned intact.

If the return does not meet the conditions listed, the package will be sent back and the refund will not be made. The possibility of returning is granted only once for each order, so make sure you have included all the items you intend to return in the return envelope. The refund of the returned product will take place within the time limits established by Paypal and / or the banking system, excluding return shipping costs.

  • Send the package to the following address:

Simona Frigerio Atelier - via Milanese, 3 22070 Veniano (CO)

  • Keep the receipt of the shipment.

bottom of page