STORE POLICY

1 - Introduction

This note contains the legal terms and conditions governing the e-commerce of the Simona Frigerio site, www.simonafrigerio.com. The use of the contained pages will imply acceptance of all the provisions contained in the following document. All product purchases made through simonafrigerio.com are governed by the aforementioned general conditions, as well as by the other provisions and operating instructions contained on the site. In the event of a conflict between the provisions of the aforementioned provisions and operating instructions and the contents of the general conditions, the latter prevail. Each buyer is invited to carefully read these general conditions. The owner of the official website www.simonafrigerio.com is Simona Frigerio, with registered office in via Milanese 3 22070 Veniano (CO), Italy. VAT number 03947970137 CF FRGSMN75D64C933P. Simona Frigerio maintains the discretion in being able to modify, at any time and without notice, the contents of the site (for example prices, photos). Any changes made will be valid from the day they are published.

2 - Purchases

These general conditions of sale regulate the relations between Simona Frigerio and the Customer regarding the purchase of Products made through this site. Although not expressly regulated in these General Conditions of Sale, please refer to the provisions of the Legislative Decree 6 September 2005, n. 206 and the applicable regulations of the Civil Code. The Customer can purchase the products in the electronic catalog, illustrated in detail in the individual product sheets. In order to access our sales service, you must:

meet the requirements to legally access binding contracts.
be able to legally enter into binding contracts.
have a valid e-mail address.
have a valid certification and payment device.

The receipt by the Seller of the Order Confirmation, complete in all its parts, transmitted by the Customer by electronic transmission, determines the conclusion of the Contract. With the conclusion of the Contract, the Seller undertakes to supply the customer with the products, under the terms and conditions set forth in these General Conditions of Sale, without prejudice to the right not to process orders against subjects who do not provide sufficient guarantees of solvency. The Customer, by sending the Order Confirmation, unconditionally accepts and undertakes to observe in relations with Simona Frigerio the provisions contained in these General Conditions of Sale as well as the additional information contained in the web pages of the Site. order will be charged to the payment device at the time of purchase.

3 - Products

The images on the site are for representative purposes only, they normally correspond to the product, however Simona Frigerio is keen to specify that all her products are made entirely by hand. Small imperfections and variations in size or color are the hallmark of manual execution and cannot be considered defects. All product prices are clearly indicated on the Site and are inclusive of VAT only. They do not include any additional and different taxes, duties or duties established by the relevant applicable legislation, such as those provided for in the matter of imports. If necessary, the Customer will therefore have to clear the imports and pay any duties and taxes (other than VAT) that may be due in the country of import. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.

4 - Prices and Shipping Costs

All sales prices of the products displayed and indicated on the website www.simonafrigerio.com are expressed in Euros. For the products selected for purchase or included in the "Shopping Cart", the unit price, the total price and the global amount including VAT, expressed in Euros, are indicated. Prices in Euro include VAT, packaging, product authenticity tag and packaging. The shipping cost varies according to the country of delivery and is calculated when the product is placed in the cart and the country of delivery is indicated. Shipping costs are free in Italy for purchases of € 150 or more.

5 - Payments

Payments can be made via PayPal (credit cards) and Money Transfer. The single purchase must be paid for before shipment. The accepted credit cards are: Visa, MasterCard, Postepay Card, American Express and PayPal. Online payment by credit card is protected by a highly effective data protection system. Orders can be paid by credit card associated with the PayPal ® secure payment system. All information relating to the credit card is communicated directly by the customer to PayPal ®, without going through the servers of Simona Frigerio who will in no way be aware of the customer's credit card number. PayPal automatically encrypts all information regarding the transaction with a 128-bit security protocol called Secure Sockets Layer (SSL) (the highest level available for online commerce). Payments via PayPal ® is another absolutely safe payment method and the payment of the order can be made by going directly to your account. The personal information relating to the customer's account and credit card will be managed directly by PayPal, which will provide Simona Frigerio with an e-mail communication once the payment has been made. For more information, please visit www.paypal.com. To avoid cancellations, the customer is requested to pay immediately after receiving the order confirmation and payment instructions. Payments in execution of the Purchase Contracts stipulated through the Site can be made through the PayPal circuit. It is not possible to pay with unspecified payment methods. If the customer purchases the products, the financial data will be forwarded to the reference institution, which will guarantee the confidentiality of the data through an encrypted protocol, will immediately verify the validity of the data and will charge the total amount to each contract. 'immediate purchase. The Seller reserves the right to request additional information from the Customer at any time (e.g. telephone number) or to send copies of documents proving ownership of the credit card used to complete the Purchase Agreement. In the absence of the sending by the Customer of the information or additional documentation requested, the Seller reserves the right not to accept the order or to withdraw from the completed Purchase Agreement, giving simultaneous communication to the Customer at the e-mail address electronics indicated by them.

- Credit / Debit Cards
- PAYPAL

- Offline Payments

- Credit / Debit Cards
- PAYPAL

- Offline Payments

- Credit / Debit Cards
- PAYPAL

- Offline Payments

6 - Deliveries

The purchased products will be delivered to the address indicated by the Customer. Each shipment contains the ordered goods and the sales receipt. The delivery of the package is normally carried out on working days after receipt of payment. For customized orders it may take longer, usually agreed with the customer. Any delays in delivery will be promptly communicated (to know the production and delivery times, please contact Simona Frigerio at the emailatelier@simonafrigerio.com address. Shipping is by express courier. Delivery forms and times vary according to the region / country, but they are normally 1-2 working days for Italy and 4-5 working days for abroad. Before collecting the product, the customer is required to verify that the package is intact and not damaged. STOCKS: For both the forms of shipment are made two delivery attempts, after which the package goes into storage. Therefore we invite you not to place orders if you are not sure of being able to collect the package personally (or through your delegate) upon arrival or from the place of storage When the package is in storage, it will be your concern to collect the goods at the courier office indicated on the communication that will be sent to you. or order request, please fill in the fields in detail: telephone number and destination of the goods and any delivery times. Specify the exact shipping address and recipient / company name, otherwise we will not be held responsible and any additional shipping costs will be charged to the customer. In case of failure to collect, unless proven negligence by the courier, Simona Frigerio reserves the right not to process orders if they come from customers who have refused previous packages.

7 - Withdrawals / Returns

The directives of art. 52 of Legislative Decree 206/2005 as amended by Legislative Decree 21/2014. The consumer has the right to withdraw from the distance contract within 14 working days from the day following receipt of the goods, without having to specify the reason. Simona Frigerio will accept without hesitation the return of any item, as long as it is in perfect condition, refunding the entire amount (except shipping costs, as required by Italian law pursuant to article 56, paragraph 2, of Legislative Decree no. lgs 21/14). The right of withdrawal is exercised by sending a written communication to the seller's email address atelier@simonafrigerio.com within the specified deadline. The Seller will refund the value of the purchased good within 15 working days. The reimbursement takes place through the transfer procedure of the amount charged, using the same payment method used by the Customer for the initial transaction. The Customer will not bear any costs as a consequence of this refund. The Seller is not liable in any way for damage or theft or loss of returned products; any related risk therefore remains the sole responsibility of the Consumer Customer. In any case of non-compliance with the conditions and methods of exercising the withdrawal provided above, as well as in the event of damage to the products for reasons other than their transport, the Purchase Agreement will remain valid and effective. The Seller will notify the sender Consumer Customer of the unduly returned products, charging the related shipping costs to the same. In any case, the Customer will lose the right of withdrawal in cases where the seller ascertains that:

the returned product and / or its accessories, and / or its packaging are not intact;
the product is missing its external packaging and / or its original internal packaging;
the product is missing its integral elements and / or accessories

In case of forfeiture of the right of withdrawal, the seller will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product. The references for the right of withdrawal are: Simona Frigerio via Milanese, 3 22070 Veniano (CO) Italy. E-mail: atelier@simonafrigerio.com VAT number 03947970137 CF: FRGSMN75D64C933P

8 - Guarantees in the event of a broken product

If at the time of opening the packaging the object is broken, the Customer must communicate it within 3 days from the date of delivery to the address atelie@simonafrigerio.com attaching precise and appropriate documentation, including photographic. 'object intact in its entirety to the customer as soon as possible. The damaged object must return to the Simona Frigerio headquarters. This operation must be agreed with Simona Frigerio who will pay for the shipping costs and schedule the collection of the object by the express courier. Returns must be made to this address: Simona Frigerio via Milanese, 3 22070 Veniano (CO) Italy.

9 - Communications and Complaints

All communications or any complaints from the Customer against Simona Frigerio regarding purchase contracts must be sent by email to the address atelier@simonafrigerio.com

10 - Processing of Personal Data, Privacy

For the regulation of the processing of personal data by Simona Frigerio, please refer to the specifically dedicated Privacy Policy area.

11 - Jurisdiction / Applicable Law

Users who visit the pages of the site www.simonafrigerio.com agree to submit to the jurisdiction of Italian law. For civil disputes (Article 66 bis of Legislative Decree 206/2005) the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.